Your ShamRoute account was created by the company you work for, not by you. That is why there is no delete button in the app: the account is part of the company's work record, and the company is the one that closes it.
How to delete your account
- Ask your manager to delete your account. Your manager deactivates it from the company's dashboard, so nobody can sign in with it any more, and any sending of your location stops.
- Your manager can then ask ShamRoute to erase your record. We then erase what is listed under “What is erased”.
- If you cannot reach your manager, send your request directly to support@shamroute.com with your name, your phone number and the name of the company you work for. We check the request with your company before acting on it, and reply to you at the same address.
Deleting the app from your phone does not delete your account.
What is erased
- Your name, your phone number and your PIN.
- Your ID photos and documents.
- Your location history from your shifts.
- Your phone's notification token, and your sign-in sessions.
What the company keeps
The orders you delivered, your balance movements and commissions, and the route of each order you delivered are part of the company's accounts, and the law may require it to keep them. The company keeps these records for as long as its accounts need them, and they are not used for anything else.
To see what the app collects about you, read the privacy policy.